Contact Us

Replies in English

When the team reads your message, they answer in English. Write your question in English and you can expect a reply in the same language. The team does not translate incoming messages, so a message in any other language will not get a useful response.

What the form is not for

Never send financial details, passwords or document scans through this form. The form is not an encrypted channel for sensitive data. Any payment information, login credentials or identity documents you include could be read by someone other than the intended recipient. Keep those items out of every message you send here.

Gambling difficulties

If you are struggling with gambling, the contact form is the wrong place to look for help. This form goes to the review team, not to support services. For real assistance, contact a recognised gambling-help organisation in your province. Those services are confidential, free and staffed by people trained to help you set limits, take a break or stop altogether.

Self-exclusion is a separate process. It is handled directly by the casino operator through its own account tools, not by this website. Do not ask the review team to start a self-exclusion on your behalf, because they cannot do it.

Before you send

Read your message once more before sending. If it contains an account number, a password, a copy of a document or any other piece of personal data, delete that part and rephrase. The review team can act on a general description of a problem without needing those details. They will ask for more information only if a follow-up is genuinely required, and that request will come through a channel the team controls directly.